About Welcos


  • How are customer complaints handled?
    Once a customer complaint is received, it is reported real time through the reception program. The customer center and related teams handles the complaint of customer by identifying the cause for fast process. To prevent reoccurrence of the complaint, the customer center, related teams and laboratory will improve our services by identifying the cause of the complaint received and the method of improvement.
  • How can I exchange item or get a refund?
    Please contact Welcos customer center or write on “Q&A” section on the Welcos website.
    * Customer Center: ☎ 82-80-761-5432 (Toll Free)
    * Working Hours: Mon to Fri (09:00~17:00 / Lunch: 12:30~13:30) excl. weekend and holiday
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13th fl. Miwon B/D, 70 Gukjegeumyung-no (Yeoeuido-dong), Yeongdeungpo-gu, Seoul Main Line: 1588-5055 | Product Inquiry: 080-761-5432 | Plant: 070-7826-3400

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